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Intake Coordinator

Lewisville, TX | Job #: 19-00253

Seeking an Intake Coordinator to join a Fortune 500 healthcare services company who specializes in the manufacturing and distribution of pharmaceuticals and medical products! 

Location:  Lewisville, TX 75067
Desired Start Date: ASAP
Duration: 3 months (with the possibility of extension or conversion based on performance, etc.)
Shift: 8:30AM – 5PM Mon-Fri
Pay: $16.50/hr

Job Duties:

  • Responsible for handling approximately 50 – 150 inbound/outbound calls per day with ability to determine needs and manage accordingly
  • Resolve patient's questions and concerns regarding status of their request for delivery of their medication/medications
  • Enter detailed information into company proprietary software while conversing via telephone
  • Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller
  • Understanding of HIPAA and PHI

Qualifications

  • High School education required
  • 2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience
  • Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred
  • Knowledgeable of insurance billing methods and general pharmacy operations a plus
  • Ability to properly utilize all computer systems including Word, Excel, MS Outlook, and Cisco telephone software.
  • Capable of multi-tasking on computers while conversing with patients via telephone in a cubical setting
  • Strong attention to detail and quality documentation
  • Exceptional verbal communicator with friendly tone, empathy and customer centric focus
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